How Successful People Like Attorneys Achieve Goals and Get Out of Their Comfort Zones

The shortest distance between two points is a straight line. In theory, achieving goals should be the same. Point A is your starting point. Point B is your goal. But there’s a catch about measuring shortest distances; the surface has to be flat. Most people’s paths to achieving goals are anything but short and anything but flat and smooth sailing. And without a sufficiently specific goal, a plan and the ability to overcome distractions, we can subconsciously downgrade goal to a four-letter word.

I started my coaching career with a bang, coaching lawyers at the law firm I worked for. I’d had some experience previously in my personal life and career as a coach, manager, and mentor, so the opportunity to get a coaching certification seemed like a natural fit. I ignored the voice in my head insidiously questioning what I could offer these successful, driven, and highly intelligent people. I went for it. And here’s what I learned.

Fleeting Moments of Insecurity and Nagging Fears Shouldn’t Stop You

My own thoughts about my coaching goal were immediately quieted when my first coaching sessions began. I asked what are you most afraid of about setting this goal? And the answers flowed without hesitation. It turns out we can all easily name the things we fear about going after our goals, and the answers are often variations on the same theme. What if I fail? What will other people think? How can I make the time to do this? How much work is this going to take? And my favorite question: can you just do it for me? 

I can and will write a whole separate article on my answers to these questions, but the point is even successful, driven, and highly intelligent people have lapses in confidence in their pursuit of goals. But they don’t let those fleeting moments or nagging fears stop them. 

Understand that Accomplishing Major Goals Requires Consistent Effort

Goals have a sneaky way of expanding exponentially.  Deep down, most people know what they need to do to accomplish their goals. In theory, you can accomplish anything. In reality, there are many steps to accomplishing your goal. 

For example, the goal of most attorneys is to develop more business, and they have a variety of ways of doing so from client referrals and networking to advertising and speaking at events. Businesses use the same type of activities. Yet, attorneys and other professionals have been behind the curve in adopting social media to build their businesses and reputations online.

This American Bar Association article points out, “As busy professionals, attorneys have difficulty focusing consistently on things that are important but not urgent.” Don’t we all?

Recognizing the time commitment and level of effort it takes to expand their business development into social media or develop work in a different area of law, many feel it’s not worth their effort. Working with a coach, however, can help busy professionals to maximize their efforts and quell any apprehension they may have about posting content, developing a personal brand on social media, or demonstrating thought leadership in a new area. It’s the same for small businesses.

Talking things through with a coach fills in knowledge gaps on what steps to take and helps organize a plan for realistically moving forward on goals with minimal distractions. Perhaps, most important, a coach provides the accountability needed to stick to your plan and avoid unnecessary detours.

Multicultural Marketing Mistakes: How They Happen and How to Avoid Them

Kim Kardashian Teaches a Marketing Lesson – Are You Listening?

Yesterday, Kim Kardashian announced she would rename her lingerie line after previously announcing her line as “Kimono.” Today, CNN reports that Japan will send trade officials to the U.S. Patent and Trademark Office to discuss the situation. This all comes after the hashtag #KimOhNo began trending on Twitter with people around the world labelling the branding decision as cultural appropriation. Kardashian’s team should have seen this coming. Anyone with the worldwide reach of the Kardashian family would certainly want to be aware of multiculturalism in marketing. Maybe they did and decided to move forward anyway in the spirit of no press is bad press. While it’s highly unlikely that this incident will damage a brand like Kim Kardashian’s, most organizations can’t afford to take that risk.

"All marketing is multicultural marketing these days."
Whether you’re intentionally marketing to specific groups or your message reaches them organically, you’re responsible for any multicultural marketing mistakes.

What Is Multicultural Marketing?

Whether or not an organization is intentionally marketing to specific ethic or diverse groups, also known as multicultural marketing, the reach of digital media means that marketers need to be more culturally aware of the impact of marketing decisions from photos to product and company names to taglines, content and hashtags. All marketing is multicultural marketing these days. Unfortunately, examples of insensitive or poor marketing decisions abound. 

Social Media’s Response to Multicultural Marketing Mistakes

In April 2019, Ancestry.com, the world’s largest DNA testing company, received the equivalent of a social media slap fest for a commercial, titled “Inseparable.” In it, a black woman and a white man in period costume speak in a foggy alley with the sound of horses trotting in the background. He offers her a ring and tells her to escape to the North with him. This, my friends, is a warning case study of how not to handle multicultural marketing. Surely they meant the ad to be inspirational. And just as surely, they failed.

As far as I can tell, they timed the commercial to coincide with a promotion offering free access to more than 100 million records from a Civil War collection. Perhaps someone on the marketing team spotted the issue and spoke up or perhaps not. In any event, Ancestry had to deal with the fallout of articles like the Washington Post’s with the headline, “How Ancestry.com Has Failed African American Customers.”

In March 2018, Heineken faced similar backlash for its “Sometimes Lighter Is Better” commercial and its decision to use this tagline while featuring non-white actors in the ad. After over 20 years in the corporate marketing world, I can easily see how this went down. Some well-meaning marketer read in a strategic plan that minorities were a target market. Perhaps, the plan stated the need to use more diverse actors and models in commercials and ads. There is absolutely nothing wrong with the decision to expand into or target specific markets. And I applaud the employment of diverse people. However, the decision to use this questionable tagline at all is an epic fail.  And all of this happened just a year after Heineken had been applauded for its “Open Your World” commercial.

I’m being gracious. The Twitter universe was not. One celebrity, Grammy winner Chance the Rapper, tweeted that “some companies are purposely putting out noticeably racist ads so they can get more views.” I certainly hope this isn’t the case.

How They Happen

My graciousness comes from personal experience. I’ve faced issues like this that stand out for all the wrong reasons. I once received a proposed marketing package for a new promotion at work. I glanced down and immediately noted a problem. The image featured a minority male looking distraught. A yellow Post-It was stuck to his forehead. Written on the Post-It was one word. “Help.” I nearly choked. 

I knew that clients had been giving feedback that our marketing materials featured too much of the same…happy white caucasians. I knew a well-meaning peer had likely selected the image with that feedback in mind. I evaluated how best to proceed. In the spirit of managing up, I let my boss know I was going to step in. He didn’t get it. I looked into his ice-blue eyes as he smiled and told me he didn’t see anything wrong with the image. “I guess I’m just not as sensitive to that stuff as you are.” Clearly. Undeterred, I approached my peer and let her know how the image would likely be perceived by the same clients who had felt underrepresented in other marketing materials. To her credit, she changed the image. 

No one and no organization is immune from occasional slip-ups, marketing or otherwise. While I’d like to believe that no company or marketer would intentionally promote cultural appropriation, bias on insensitivity for attention, I know that unconscious bias exists. I also know that marketing is a fast-paced, demanding career, and any marketing misstep can be painfully public. And I know that without someone specifically watching out for multicultural elements and risks and foibles in marketing efforts, these things will continue to happen. And when they do, social media will be there to set things straight with a hard, less than gracious, clap back.